Privacy policy


Statement of confidentiality:

The protection of your personal data is important to us. We appreciate the confidence you have shown in visiting and choosing our website for your online reservation. We are committed to meeting and complying with the established requirements of the Bulgarian Tourism Act when processing your request, and to protecting the privacy of your personal information according to the EU General Data Protection Regulation (EU GDPR). This document, which is subject to periodic updates, describes how we will use and process your personal information.

Collection, processing and transmission of personal data:

In general, you can visit our site without leaving any personal information. Personal data are collected only if you provide them voluntarily, for example when making a reservation or making a request. When making a reservation, you will be asked to fill out an online form that contains: name, address, email, contact number. This information is required to process and complete the order (including sending an order confirmation email to you).

Payment cards and authentication data:

Divesta Ltd as owner of will not ask you to provide your payment card details (including type, number, CVC code, validity, name of the cardholder) for general purpose. Your payment card details can only be requested by the hotel in a special authorization form for payment in response to the customer’s express desire.

Consent and use of data for the specified purpose

When entering personal or business data (e-mail addresses, names, addresses), disclosure of the data is entirely voluntary. By entering the data, you consent to the collection, processing and use of the data in order to establish contact. Data processors shall not collection, process and/ or use personal data for any other purpose. This consent may be revoked at any time.

We do not disclose any personal data to third parties without your prior consent unless disclosure is necessary to prevent a threat, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity, or a suspected breach of Our Terms and Conditions.

Right to information:

You have the right to ask for information about your personal data, it’s origin, the data retention period, it’s recipients and the purpose it has been stored by us. Our team will provide you with this information at In addition, you have the right to have your personal information corrected, blocked and deleted in accordance with regulatory requirements.


Divesta Ltd and apply comprehensive technical and organizational measures to protect the data provided against accidental or deliberate manipulation, loss, destruction and access by unauthorized persons. Our security measures are continually improving, keeping pace with technological developments.


It is possible to share and disclose your personal data and information to government or investigative bodies only if required by law (or other statutory regulations) in the event of a lawsuit, criminal investigation, court order or subpoena.

More information:

Your trust is important to us. Therefore, we will respond to all your inquiries regarding the processing of your personal data. If you have any questions about this privacy statement or if you would like to receive more detailed information on a particular issue, please contact our team at